All prices update automatically at one-minute intervals in line with precious metal spot prices. Our regular updates enable you to shop with confidence, secure in the knowledge that the price listed is the current rate for precious metals.
Because we buy and sell such large quantities of coins and precious metals, we are able to offer lower prices than our competitors.
We will send you the confirmation together with a payment request. The order confirmation provides a detailed breakdown of the amount you owe WHS, including shipping costs and optional insurance. You will also receive a copy of the general terms and conditions. Please pay the total amount the same day, or at the latest, the day after as we are expecting your payment to have cleared within five working days. After receiving the money, we will ship your purchase to the requested address.
Within 48 hours after ordering, you should receive a confirmation together with a payment request via e-mail (except Saturday, Sunday, and public holidays). Please check your spam filter to ensure our messages reach you. If you don´t get a confirmation within 48 hours on a business days, please send us an email or call us.
In general, within the EU, investing in physical gold is free of VAT. Under German law, for example, there is no VAT if the price of a gold coin is below 180% of the base metal value.
Payment must be made by the customer who placed the order. The customer will receive an e-mail confirming receipt of the payment. Payment must be made from a bank account in the customer’s name and held with a European Union bank. Payments in cash, payments by credit card and payments via a payment provider are not possible.
Someone else cannot pay for your order. Payments made by a third party for an order not made by them will be rejected.
For security reasons we never hold any coins or bars in our offices. All stock is held by a third party in a vaulted warehouse. It is not possible to pick up your purchase at this vaulted warehouse.
Delivery is limited to European Union countries. The customer can request delivery to their domicile or to another address at which they are present during the day. If you request delivery to another address, included but not limited to, the address of your workplace you must include your name in the delivery address. You should choose an address where someone is available to receive a parcel during business hours.
We cannot ship to a P.O. Box. All orders need to be signed for upon delivery and we therefore need to ship to an address where somebody is available for signature.
Unless no delivery time or no different delivery time has been specified or agreed for the goods in question, the delivery time is approximately 2-5 business days, as counted from the beginning of a working week that begins on Monday and ends on Friday.
We only use trusted shipping companies with a proven track record. All orders are securely packaged and insured for safe delivery to your preferred address.